Support
System → Support is where you collect diagnostics and open a ticket with MangoBoost.
Log Bundles
A log bundle packages the cluster's logs and cluster info into a single downloadable archive.
- Go to the Log Bundles tab
- Click Create Log Bundle
- Choose which log types to include, and a time range — leaving the range empty includes the last 24 hours
- When the bundle is ready, click Download bundle
The bundle includes audit logs, platform logs, storage engine logs, and node syslog, plus cluster information.
Support Tickets
- Go to the Support Tickets tab
- Click Create Ticket
- Fill in the Subject, Description, Priority, and a Reply email — the address MangoBoost support should reply to
- Attach a log bundle
- Submit
The ticket is emailed to MangoBoost support with cluster information and the log bundle attached.
Ticket Email Settings
Before the first ticket, register where tickets go and which account sends them, under Ticket Email Settings:
| Field | Notes |
|---|---|
| Email tickets to support | Master switch |
| Destination email | MangoBoost support address |
| SMTP host / Port / username | The account used to send |
| SMTP password | Stored securely and never shown again after saving. Leave blank to keep the current password. |
info
This is separate from alert delivery. Alert routing to Slack and email is configured under System → Notifications — see Alerts and Notifications.